[9] In February 2018, Vroom closed operations in its Whitestown, Indiana, facility and laid off approximately 25% of its staff in the New York City and Stafford, Texas locations.

UACC and CarStory will continue to serve their third-party customers and focus on growing those businesses"[citation needed] [12] In November 2024, Vroom filed for Chapter 11 bankruptcy protection with plans to convert debt into equity backed by its lenders.

[17][18] All cars that Vroom sold were reconditioned and the company used proprietary RFID tracking and prioritization software to automate the refurbishment process.

Investors include AutoNation, L Catterton, General Catalyst Partners, Allen & Company, T. Rowe Price, John Elway, Steve Berrard (former CEO of Blockbuster and AutoNation), Cascade Investments (the investment holding company of Microsoft founder Bill Gates), Jeffery Boyd (chairman of The Priceline Group), Bob Mylod (former CFO of The Priceline Group), PICO Venture Partners, Elie Wurtman, Allon Bloch, and Dan Gilbert (Owner of Cleveland Cavaliers & Quicken Loans).

[15] On January 22, 2024, Vroom announced that they were ultimately were unable to raise the necessary capital in the current market to fund their automotive retail operations.