The station is 34 miles 61 chains (55.9 km) from London Victoria on the Kent Downs line.

There is a 164-space car park for rail users, with 64 bicycle stands.

[6] Nu-Venture bus route 151 provides a regular link to/from Kings Hill.

[7] All services at West Malling are operated by Southeastern, using Class 375 and 377 electric multiple units.

On Sundays, services between London Charing Cross and Maidstone East do not run.