[2] In Metra's zone-based fare system, Willow Springs is in zone 3.

As of 2018, Willow Springs is the 170th busiest of Metra's 236 non-downtown stations, with an average of 148 weekday boardings.

They also run along a former Chicago and Alton Railroad line, and shares the right-of-way with Amtrak's Lincoln Service and Texas Eagle trains, however, no Amtrak trains stop here.

Though Metra gives the address to the station as being at 87th Street and Archer Avenue, the actual location is along Willow Boulevard beneath the Gilbert Avenue Bridge.

The current station is on the east side below this bridge.