At its height around 2005, the Zagat Survey included 70 cities, with reviews based on the input of 250,000 individuals with the guides reporting on and rating restaurants, hotels, nightlife, shopping, zoos, museums, music, movies, theaters, golf courses, and airlines.
Regardless, Google's acquisition and integration of Zagat provided it with a strong brand in local restaurant recommendations and ample content for location-based searches.
[8] The Guides, over the years, have reported on and rated restaurants, hotels, nightlife, shopping, zoos, music, movies, theaters, golf courses, and airlines.
[9] In addition to numeric scores, the survey also includes a short descriptive paragraph that incorporates selected quotations (typically a few words) from several reviewers' comments about each restaurant or service, as well as the pricing and rating information.
[12] Private equity firm General Atlantic bought one-third of parent company Zagat, LLC, for $31 million in February 2000 and installed non-Zagat family member Amy B. McIntosh as CEO.
[23] Initially, however, the eventually proscribed digital and print aims were the subject of an aggressive plan to expand the impact of Zagat through new hard-copy city guides, which required that Google VP Marissa Mayer and a senior product manager Bernardo Hernandez add further editors to the group it acquired with the Zagat acquisition; unfortunately, because of leadership changes above Mayer – earlier in 2011, Google cofounder and first CEO, Larry Page, had replaced Eric Schmidt, returning to the helm to again manage the company – the request to increase the number of "Googlers" (full-time Google employees) was denied, and Google's Zagat editorial division was instead grown via staffing with temporary contractors (January–March 2012).
[15] However, as the reorganization by Page continued, and further decisions were made by Google management, the commitment to the Mayer vision for Zagat waned.
[15] Mayer's departure as champion of Zagat's acquisition and expansion, Huber's challenges in leading the large disparate Geo and Commerce group, and Google management's decision on a further acquisition – Frommer's, the venerable travel guide publisher, in August 2012[24] – appear, in concert, as evidence of changing plans of management for the original Zagat team.
[15] While Google has declined comment, one source reported in June 2013 that "The future of Zagat book production looks extremely bleak...
[23] In commenting on the contraction in number of cities covered and in depth of print coverage, and on Google de-emphasis of the distinctive, traditional 30-point rankings (replacing it with a 5-point scale for products not at the Zagat website), Jason Clampet at Skift writes, "Whether or not Zagat's... brand voice will continue to rise to the top remains to be seen," and while "the Zagat brand may not seem as strong [post-Google]... [the] content's influence on diners and drinkers is arguably stronger than ever, thanks to its deep integration into the world's most popular... mapping service.
They will reportedly operate as two distinct brands, with The Infatuation retaining its editorial-first focus and Zagat will expand user surveys and develop a new tech-driven platform.