AetherPal software is targeted for mobile operators[2] and enterprises to provide customer care, technical support and remote training.

AetherPal's smart remote control is built on multi tiered client server architecture consisting of following major components; smart phone client requiring support, browser based console for remote control management and high performance scalable server.

AetherPal uses SSL and TLS encryption to create a secure connection between the client device and the support staff.

The session may be recorded enabling the end user client to take away a video issue resolution guide, unique to that device.

AetherPal enables remote control of multi-platforms[3] and multiple instances from a single web GUI.