[16][17] The IT service provider wanted to avoid unnecessary trips to customers and perform tasks such as installing software remotely.

[29] Besides, some functions facilitate team collaboration, such as audio and video transmissions via IP telephony.

[33][34][35] TeamViewer offers interfaces to other applications and services, for example from Microsoft (Teams),[36][37] Salesforce,[38] ServiceNow,[39] and Atera Networks.

Security is enhanced by the fingerprint, which allows users to provide additional proof of the remote device's identity.

Passwords are protected against brute force attacks, especially by increasing the waiting time between connection attempts exponentially.

TeamViewer provides additional security features, such as two-factor authentication, block and allow lists.

Before establishing a connection, TeamViewer first checks the configuration of the device and the network to detect restrictions imposed by firewalls and other security systems.

In this process, attackers pretend to be employees of well-known companies to gain control over their victims' computers.

[53] For this reason, the British Internet provider TalkTalk permanently blocked the software's data traffic.

[55] In June 2016, hundreds of TeamViewer users reported having their computers accessed by an unauthorized address in China and bank accounts misappropriated.

Our evidence points to careless use as the cause of the reported issue, a few extra steps will prevent potential abuse.

[58] According to Heise online, TeamViewer disclosed that the attack was confined to the corporate IT environment without affecting client data or product systems.