The station and all trains serving it are operated by South Western Railway.

The modest High Street of the suburb of Brentford (characterized by wide-ranging businesses and light industrial parks) is 300 metres south-east.

On Sundays, the service is reduced to hourly in each direction and westbound trains run to and from Woking instead of Weybridge.

When multi-national pharmaceutical and retail company Glaxo Smith Kline opened its Global HQ 500 metres west, GSK House in 2001 after two years of construction,[4] it contributed towards modernisation of the station.

[quantify] Between 22 May 2000 and 28 September 2002, the station was served by the London Crosslink service provided by Anglia Railways.