The station, and all trains serving it, are operated by South Western Railway.

Trains from Weybridge and to Reading use either side of a V-shaped platform, allowing cross-platform interchange; the junction of the tracks is at the London end of the station.

Formerly a chord south of the station connected the Chertsey and Reading lines.

Modernisation in recent years provides ticket barriers and a bridge for step free access to platforms, incorporating lifts.

All services at Virginia Water are operated by South Western Railway.