The company was founded in 1990[3] and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.

[3] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI.

[4][8] In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.

[15] In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations.

[citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21] In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.

As part of its ongoing efforts to strengthen its marketing and outreach, Kris Anderson was appointed Director of Global Campaigns, Prospects, in 2025.

The company's products include the following: Genesys is headquartered in Menlo Park, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.