Upon arriving to Menzoberrazan, Drizzt is teleported away and captured by his mother, forcing the party to ask help from the Drow, who are in the middle of a civil war between the two most powerful families.

[10] Andrew Wright of PC Zone considered it "a case of dumb dungeoneering stylishly put together", and said that it "tries to be Ultima Underworld and fails miserably".

[7] A reviewer for Next Generation gave the game 3 out of 5 stars, remarking that the high-resolution graphics have a "painting-like quality" and that the gameplay is authentic to the Advanced Dungeons & Dragons franchise.

[3] T. Liam McDonald of PC Gamer US called Menzoberranzan the best Advanced Dungeons & Dragons game ever released, and praised its graphics and story, but complained that it is "combat oriented in early levels and takes its sweet time getting to the narrative elements".

[6] In Electronic Entertainment, Al Giovetti summarized the game as "high-quality role-playing meets fast-paced first-person exploration and spectacular real-time combat", and he believed that it was "a sure bet to please role players".

[2] According to Allen Rausch of GameSpy, "without a great plot and exciting monsters that truly utilized its spectacular setting, Menzoberranzan ended up being less impressive than it was in players' imaginations".