Spanning an area of 42,112 sq ft (3,912.3 m2), the terminal, owned by the Penang Island City Council, has a capacity of 1,000.

[3][4][5] In 2021, Easybook, an online transport service provider, was granted a contract to revamp the terminal.

The refurbishment included the integration of universal design amenities, implementation of automated ticketing systems and other infrastructure improvements.

[2] UDA Holdings was appointed to manage the terminal, with plans to introduce retail spaces within the facility.

[2][7][8] Rapid Penang operates five bus routes through the terminal, connecting it with various parts of George Town.