It is served by South Western Railway, and for the purposes of fare charging is in Travelcard Zone 6.

The typical service on all days of the week is two trains per hour in each direction between London Waterloo and Hampton Court.

Two Transport for London / Oyster contactless touchpoints are provided at entry / exit of each platform.

Access is much flatter at the nearby Hampton Court station, which is also the terminus of the branch line so provides extended time for (dis)embarkation.

A small independent coffee kiosk service on the London-bound platform 1 is open only during the morning peak times.