The station's main entrance borders the Ashley Park area of the largely residential town and features a taxi rank and pick-up apron.

The station opened as Walton for Hersham in 1838 and today has rush hour services two stops from central London.

Ramps were installed on 31 October 2009, making both platforms accessible to all from street level.

[5] In December 2022, Elmbridge Borough Council reaffirmed its commitment to lobby for Walton-on-Thames to be included in Zone 6.

[6] A £6M station improvement programme, funded by the Department for Transport under the "Access for All" scheme, began in October 2022.