Metro serves as a replacement for some routes that had formerly been operated from the mainline station towards Benton & Tynemouth via the North Tyneside Loop.

In 1984, Metro reached South Shields, replacing British Rail services.

Between September 2015 and March 2017, the station was refurbished – a project costing £6 million.

[2][3] The station has two platforms, seating, next train audio and visual displays, timetable and information posters and an emergency help point.

Additional services operate between Pelaw and Benton, Monkseaton, Regent Centre or South Gosforth at peak times.