[4] Tolent Construction was appointed as contractor for the project, and was headed by the development vehicle, 42nd Street Haymarket Hub.

Newcastle-based creative communications agency, Gardiner Richardson, alongside University of Sunderland lecturer, Lothar Goetz, worked on redeveloping the station's passenger areas.

Gardiner Richardson's work centred on updating Tyne and Wear Metro corporate branding, including the colour palette and signage.

Lothar Goetz created an artwork, Canon, using a number of coloured vitreous enamel panels in the concourse, escalator shaft and platform area.

The station is equipped with ticket machines, seating, next train information displays, timetable posters, and an emergency help point on both platforms.

Additional services operate between Pelaw and Benton, Monkseaton, Regent Centre or South Gosforth at peak times.