[2] The original Grade II listed station building, located near to Mile End Road, remained following conversion but was demolished in the late 1990s after falling into disrepair.

In July 2018, Tyne and Wear Passenger Transport Executive announced an £8.4 million project to construct a Maintenance and Renewals Skills Centre.

The station is equipped with ticket machines, sheltered waiting area, seating, next train information displays, timetable posters, and an emergency help point.

The large bus interchange is located on the lower level, providing frequent connections throughout the local Tyne and Wear area as well as a half-hourly service reaching Durham.

The station is the eastern terminus of the Yellow line; services run to St James, via Newcastle Central and Whitley Bay.