[3] Owing to falling passenger numbers during the 1960s, as well as rising costs, and the need to renew life expired infrastructure and rolling stock, the Tyneside Electrics network was de-electrified and converted to diesel multiple unit operation in 1963.

[7][5][8][9] Step-free access is available at all stations across the Tyne and Wear Metro network, with tactile paving installed on both platforms.

[10][11] The station is equipped with ticket machines, waiting shelter, seating, next train information displays, timetable posters, and an emergency help point on both platforms.

It has five departure stands (lettered A–E), each of which has a waiting shelter, seating, next bus information displays, and timetable posters.

Between November 2014 and March 2015, work was undertaken as part of a £120,000 refurbishment project – improving waiting areas, lighting and security.

[19][a] Rolling stock: Class 599 Metrocar Vince Rea's Jarrow March (1984) art installation commemorates the 207 people who, in October 1936, walked from Tyneside to London to protest about the lack of jobs in the area.