It features fast-food staples such as hamburgers, hand-cut french fries, and individually made milkshakes.

[7][8] More recent menu changes, however, allow ordering plain versions of the hamburger and cheeseburger.

[9] For several years Dick's has offered employee benefits such as a 50% matched 401(k), 100% employer-paid medical insurance, and a college tuition scholarship (currently at $28,000) accessible after six months of employment.

[10] In 2013, Dick's Drive-In was voted "the most life-changing burger joint in America" in an Esquire.com poll.

In September 2020, Dick's announced that it would launch a food truck to serve five locations in Western Washington that were chosen through a public poll: Bellevue, Bellingham, Everett, Renton, and West Seattle.

[20] A collaboration with local chef Edouardo Jordan of Salare and JuneBaby was also announced with a three-day popup event at the Queen Anne location.

[21] In December 2021, Dick's opened an Eastside location at the Crossroads Shopping Center in Bellevue.

[22] Dick's then announced on April 28, 2022, that it would open a ninth location at The Commons shopping center in Federal Way in 2023.