In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.

[4] GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997.

One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords.

[6] In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist.

Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn.