The station is adjacent to Heaton Traction Maintenance Depot, as well as the East Coast Main Line.

Chillingham Road was the first surface station on the network to undergo major renovation, with work completed in October 2011.

The refurbishment project involved the installation of white vitreous enamel panels, new seating and lighting, improved security and accessibility, as well as resurfaced platforms.

Refurbishment work was completed in October 2011, with the station having been branded in the updated black and white corporate colour scheme.

The station is equipped with ticket machines, sheltered waiting area, seating, next train information displays, timetable posters, and an emergency help point on both platforms.