[1] The organization launched in 2013, and its services are available 24 hours a day throughout the United States, Canada, UK, and Ireland.

[2] Crisis Text Line was conceptualized as a result of DoSomething's mobile interactions with its members.

Text messaging has been shown to be an effective way to do crisis counseling due to its popularity with its target young audience, and the anonymity it provides.

Clinical supervisors with degrees in mental health-related fields monitor every conversation, give feedback in real-time and provide additional support when necessary for volunteer Crisis Counselors.

[25] Crisis Text Line has many open data partnerships, one of them being a collaboration with the Lawrence Berkeley National Laboratory that aims to predict and prevent veteran suicides.