[3] It produces and distributes chocolate and other cocoa related products online and through a network of cafés, restaurants, outlets and factory stores.

[5] The only company to grow cocoa on its farm in that country,[citation needed] its acquisition by Mars Inc. was completed in January 2024.

[7] Thirlwell and Harris' success led them to expand their business into the catalogue order market under the "Chocolate Express" brand.

As detailed on their website, the Chocolate Tasting Club sends out boxes to customers all over the country each month.

In 2003, Chocolate Express (ChocExpress) rebranded as Hotel Chocolat and launched its first retail store in the center of Watford.

In November 2013, it opened two UK restaurants, Rabot 1745 in London's Borough Market, and Roast + Conch in Leeds.

[10] In August 2017, one year after becoming listed on the London Stock Exchange as Hotel Chocolat Group PLC,[11][12] it opened its first stores in the Republic of Ireland in Dundrum, Dublin.

[14] In November 2023, Hotel Chocolat agreed to be acquired by American confectionery company Mars, Inc in an all-cash deal for £534 million.