[3] Following closure for conversion in the late 1970s, much of the original North Eastern Railway station building, dating from 1915, was retained.

However, the southbound platform (trains towards South Shields) and buildings were demolished and replaced.

The refurbishment involved the installation of new seating and lighting, resurfaced platforms, and improved security and accessibility.

[4][5] The station has two platforms, both of which have ticket machines (which accept cash, card and contactless payment), smartcard validators, waiting shelter, seating, next train audio and visual displays, timetable and information posters and an emergency help point.

[6] As of April 2021[update], the station is served by up to five trains per hour on weekdays and Saturday, and up to four trains per hour during the evening and on Sunday between South Shields and St James via Whitley Bay.