It joined the network on 28 April 2002, following the opening of the extension from Pelaw to South Hylton.

The station is equipped with ticket machines, seating, next train information displays, timetable posters, and an emergency help point on both platforms.

[5][6] A pay and display car park (operated by Sunderland City Council) is available, with 630 spaces, as well as a taxi rank.

It is served by Arriva North East and Go North East's local bus services, with frequent routes serving Sunderland and South Tyneside, as well as County Durham, Gateshead, Newcastle upon Tyne and Teesside.

Each stand is fitted with a waiting shelter, seating, next bus information displays, and timetable posters.