[2] Unlike neighbouring West Monkseaton to the east, which is a converted British Rail station, Shiremoor was purpose-built for the Tyne and Wear Metro.

[2][3] Shiremoor station has two slightly staggered side platforms with separate entrances, and is crossed by the Park Lane road bridge.

The southern (westbound) platform is accessed by steps or an indirect step-free route from Park Lane, or by a footpath from Etal Crescent.

[4][5] The station is equipped with ticket machines, waiting shelter, seating, next train information displays, timetable posters, and an emergency help point on both platforms.

Additional services previously operated between Pelaw and Monkseaton at peak times, but have recently been withdrawn, as a result of poor fleet availability.