The station is situated below St James' Park – the home of Newcastle United Football Club.

The interior of the station is decorated in black and white stripes (the colours of Newcastle United F.C.

), featuring images depicting players and managers from the past and present.

[3] The station is equipped with ticket machines, seating, next train information displays, timetable posters, and an emergency help point on both platforms.

[6][7] A pay and display car park (operated by Newcastle City Council) is available, with 345 spaces, as well as a taxi rank.